A Foundation for the Future
Why Civilla took two years to craft organizational principles
By Michael Brennan
Before VISA conducted its first transaction nearly 50 years ago, the founding team spent two years developing a set of principles to guide the organization. According to Dee Hock, VISA’s founder, the organization would never have become what it did—a $12 trillion global enterprise—without them.
Dee Hock taught us that unless you get the cultural underpinnings of an organization right, you will end up with problems for years to come.
As a result, our team at Civilla has spent the last two years re-visiting our principles, reading them aloud to each other, reflecting on where we see them in action, and making modifications.
This iterative process has resulted in eleven principles that underpin Civilla’s culture. They strengthen our team’s decision making, influence our behavior, and reflect the agreements we’ve made to each other.
One-hundred years from now, we believe they’ll continue to evolve and guide the way.