Only have a minute? Here’s the rundown on Civilla…




Our Mission

Civilla is a nonprofit design studio dedicated to changing the way our public-serving institutions work

We walk arm-in-arm with leaders to create organizations that are more compassionate, more effective, and less expensive to operate. Our work is deeply rooted in human-centered design, an approach to service delivery that focuses on creating enduring solutions that fit peoples’ lives. By putting humans first, we help our partners deliver lasting impact at scale in the institutions they lead.



We believe that the best and fastest way to scale change in society is through our public-serving institutions

Our work started in Michigan in 2015 when we partnered with state leaders to streamline the longest public benefit application in America. In a few short years, the work has already improved service for over 2.5 million people across the state.

Today, we’re building a more human-centered safety net while expanding our efforts beyond health and human services. With a long term goal of improving one billion lives, we’re clear that there’s a lot more work to be done.


our team

We are a dedicated team of researchers, designers, and strategists united by our mission and vision

Civilla’s work is informed by our experience leading change in organizations such as United Way, Stanford University’s design school, IDEO, and global policy organizations such as the Organization of American States (OAS).





Our work was recently recognized by Harvard University as one of the Top Innovations in American Government

We were listed as one of the Top 25 Doers, Dreamers, and Drivers in 2019 by GovTech Magazine.

We won a global Core 77 Design Award in 2019 for Service Design and were honored by the Yerba Buena Center for the Arts (YBCA) as one of the Top Organizations Moving Society Forward in 2018.


Civilla’s work provides a blueprint for lasting and effective change

- GovTech Magazine